download adobe support advisor to detect the problem

Right-click (or Control-click) the installer and choose Show Package Contents.

Unfortunately, Adobe Support Advisor no longer exists, but there is an immediate workaround that should get the installer going: Please download Adobe Support Advisor to detect the problem.” Some Adobe installers may fail to launch silently, or with the error “We’ve encountered the following issue. “Installer Failed to Initialize” error, or installer failing to run. Depending on the Mac you use, instead of right-clicking you can also Control-click, or if you have a trackpad set up for two-finger secondary click you can do it that way instead. The short answer is to bypass the error by right-clicking the application icon, then choose Open from the context menu.

Adobe covers that in this tech note: Error “has not been signed by a recognized distributor” | Launch Adobe applications | Mac OS. If you run Adobe installers or software released before Gatekeeper, you should know what to do if Gatekeeper prevents Adobe software from starting. I got this from a blog and I will paste this for you after this main body: macOS Gatekeeper may prevent older Adobe installers or software from starting: Gatekeeper is an Apple security feature (added in Mountain Lion) that helps prevent malicious applications from running.

Download adobe support advisor to detect the problem